PRIVACY POLICY

Please read through carefully

1. Introduction
This Privacy Policy explains how Holly Stone trading as High Energy Holz Events Fusion ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, booking a service, or making a purchase, you consent to the data practices described in this policy.

2. Information We Collect
We only collect the minimum personal information necessary to process your order or enquiry, including:
Name and email address (for sending purchase confirmations and digital downloads).
Contact number (if provided voluntarily for communication or consultation bookings).
Transaction details (such as products purchased and payment confirmation).
Technical data (e.g. IP address and browser information, collected via cookies).
We do not collect or store your full payment card details. All payment information is securely processed by our payment provider, Stripe, in accordance with their own privacy and data security standards.

3. Payment Processing via Stripe
All payments made through our website are handled by Stripe, a secure third-party payment processor.
When you make a purchase, Stripe may collect and process information such as your:
Name
Email address
Billing address
Payment method details (e.g. card number, expiry date)
This data is processed directly by Stripe and is not stored or accessible by High Energy Holz Events Fusion.
Stripe uses this information solely to verify and complete your payment and may retain limited transaction data for legal and anti-fraud purposes.
You can read Stripe’s own Privacy Policy here:
https://stripe.com/gb/privacy

4. How We Use Your Information
We use your data to:
Process your orders and send digital downloads.
Communicate with you about your purchase or enquiry.
Deliver consultation or entertainment services (if booked).
Comply with accounting, legal, and tax obligations.
Send marketing updates only if you’ve opted in.
We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
Contract: to fulfil a purchase, consultation, or booking.
Consent: when you sign up for newsletters or marketing updates.
Legal obligation: to comply with tax and accounting laws.
Legitimate interest: to operate and improve our business securely and efficiently.

6. Data Retention
We retain:
Order and payment records for up to 6 years, to comply with HMRC and accounting regulations.
Marketing or contact details only until you unsubscribe or withdraw consent.
When data is no longer required, it will be securely deleted or anonymised.

7. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Request access to your personal data.
Request correction or deletion of your data.
Withdraw consent to marketing communications.
Object to or restrict certain types of processing.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
To exercise your rights, email highenergyholz@outlook.com

8. Cookies and Tracking
This site uses cookies to enhance your browsing experience and analyse traffic.
You can control or disable cookies via your browser settings.
For more details, see our Cookie Policy (available on this website).

9. Data Security
We use SSL encryption and secure servers to protect your data.
Access to personal information is limited to authorised personnel only.
Although we take every precaution, no system is completely secure, and online data transmission is done at your own risk.

10. Contact Information
For any questions about this Privacy Policy or how your data is handled, please contact:
Holly Stone
Trading as High Energy Holz Events Fusion
highenergyholz@outlook.com
Wiltshire, United Kingdom

stripe.com

https://stripe.com/gb/privacy